We encourage you to please schedule your appointment(s) in advance to ensure your preferred times and dates. Walk in appointments are welcome based on availability. Spa reservations are guaranteed with a credit card at the time of booking. Should you need to cancel, move or rescheduled your appointment we require 24 hours’ notice or a 100% cancellation fee will be charged including gratuities. A no show will also be charged the full 100% cost of their scheduled service(s) including gratuities. We also require your cancellation or change be made during Spa business hours by speaking to a Spa Coordinator and not left on voice mail or email. If you are pregnant, have special needs, or have recently had surgery please let your Spa Coordinator know when making your appointment.