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COVID-19 UPDATE

Out of an abundance of caution and for the health and safety of our guests, associates, and community, Whiteface Lodge has made the difficult decision to temporarily close the resort, including restaurant and spa operations, until May, 2020.

Whiteface lodge will continue to make adjustments to our operations as appropriate and we look forward to welcoming guests back as soon as advisable. We appreciate your patience and understanding.

During this time most departments will be closed. Our in-house reservations and guest services department will remain open from 9:00AM until 6:00PM, daily.

Please check back regularly for our latest updates.

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During your stay

As a valued guest of Whiteface Lodge we appreciate your loyalty and the trust you place in our ability to provide a safe and comfortable environment. Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and well-being of our guests and associates. With that in mind we wanted to update you on the actions we have taken in response to the outbreak.

Cleanliness Standards

Rest assured our standard cleaning routines are very thorough; however, during this time, we have increased our efforts throughout our resort. These actions include, but are not limited to, cleaning and disinfecting hard surfaces and frequently touched items in guest rooms and throughout the public spaces of our lodge. It’s important to note that our cleaning materials and supplies meet or exceed industry standards.

As an added layer of protection for our employees and guests, Whiteface Lodge has implemented a mandatory 24 vacancy period for all guest suites. Once a suite is vacated, it will remain unoccupied for 24 hours or more before being cleaned, sanitized, and made ready for a new guest arrival.

The focus on cleanliness and sanitation is imperative to our daily operation and has always been a top priority for our resort. These additional measures will work to help ensure we continue to provide a safe environment for our guests.

Service Interruptions

Spa:  As instructed by the State of New York, The Spa at Whiteface Lodge is currently closed and is scheduled to remain closed through April 23rd. Spa inquires may be directed to our resort guest services team.

Dining: As instructed by the State of New York, each of our restaurant dining rooms are closed.

Amenities and Activities

Indoor/Outdoor Pool & Hot Tubs: TEMPORARILY CLOSED

Game Room: TEMPORARILY CLOSED

Bowling Alley: TEMPORARILY CLOSED

Outdoor Sports Courts: TEMPORARILY CLOSED

Fitness Center: TEMPORARILY CLOSED

Movie Theater: TEMPORARILY CLOSED

Ice Cream Parlor: TEMPORARILY CLOSED

Nightly S’mores: POSTPONED UNTIL FURTHER NOTICE

Special Events/Activities: POSTPONED UNTIL FURTHER NOTICE

Spa Facility: TEMPORARILY CLOSED

Ice Skating Rink: TEMPORARILY CLOSED

PLEASE CHECK BACK REGULARLY FOR OUR LATEST UPDATES