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COVID-19 UPDATE

Out of an abundance of caution and for the health and safety of our guests, associates, and community, Whiteface Lodge has made the difficult decision to temporarily close the resort, including restaurant and spa operations, until May 22nd, 2020.

Beginning May 22nd, Whiteface Lodge will reopen in a limited capacity. Room reservations will be accepted, however, all restaurant and spa operations, along with many other amenities, activities, and services remain closed or suspended and will reopen throughout the month of June. A detailed list can be viewed below.

Whiteface lodge will continue to make adjustments to our operations as appropriate and we look forward to reopening our restaurants, spa, and various other amenities as soon as advisable. We appreciate your patience and understanding.

During this time many departments will be closed. Our in-house reservations and guest services department will remain open from 8:00AM until 10:00PM, daily.

Whiteface Lodge has reduced our summer season cancellation & modification policy from 30 days prior to arrival to our standard policy of 10 days prior to arrival. Reservations scheduled from June 19th, 2020 September 6th, 2020 can be cancelled or modified up until 10 days prior to arrival without penalty.

Please check back regularly for our latest updates.

During your stay

As a valued guest of Whiteface Lodge we appreciate your loyalty and the trust you place in our ability to provide a safe and comfortable environment. Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and well-being of our guests and associates. With that in mind we wanted to update you on the actions we have taken in response to the outbreak.

Cleanliness Standards

Rest assured our standard cleaning routines are very thorough; however, during this time, we have increased our efforts throughout our resort. These actions include, but are not limited to, cleaning and disinfecting hard surfaces and frequently touched items in guest rooms and throughout the public spaces of our lodge. It’s important to note that our cleaning materials and supplies meet or exceed industry standards.

As an added layer of protection for our employees and guests, Whiteface Lodge has implemented a mandatory 48 hour vacancy period for all guest suites. Once a suite is vacated, it will remain unoccupied for 48 hours or more before being cleaned, sanitized, and made ready for a new guest arrival. Additionally, housekeeping services during your stay will be limited to reduce guest and employee contact.

The focus on cleanliness and sanitation is imperative to our daily operation and has always been a top priority for our resort. These additional measures will work to help ensure we continue to provide a safe environment for our guests.

Service Interruptions

Spa:  As instructed by the State of New York, The Spa at Whiteface Lodge is currently closed (expected to reopen mid-June, 2020)

Dining: As instructed by the State of New York, each of our restaurants are closed (expected to reopen mid-June, 2020)

Amenities and Activities

Most amenities and services are expected to reopen/resume mid-June, 2020.

Indoor/Outdoor Pool & Hot Tubs: TEMPORARILY CLOSED

Game Room: TEMPORARILY CLOSED

Bowling Alley: TEMPORARILY CLOSED

Fitness Center: TEMPORARILY CLOSED

Movie Theater: TEMPORARILY CLOSED

Kids Camp and Children’s Programs: SUSPENDED UNTIL FURTHER NOTICE

Ice Cream Parlor: TEMPORARILY CLOSED

Playground: TEMPORARILY CLOSED

Shuttles & Car Services: TEMPORARILY SUSPENDED

S’mores: TEMPORARILY SUSPENDED

Campfires: OPEN/AVAILABLE UPON REQUEST

Special Events/Activities: SUSPENDED UNTIL FURTHER NOTICE

Spa Facilities: TEMPORARILY CLOSED

Ice Skating Rink: CLOSED FOR THE SEASON (reopening November, 2020)

Outdoor Sports Courts: OPEN (contact front desk for reservations)

Walking Trails: OPEN

PLEASE CHECK BACK REGULARLY FOR OUR LATEST UPDATES